1. INTRODUCTION
R U OK? Limited (ACN 138 676 829), also referred to in this Privacy Policy as R U OK?, we, us, or our, is a charitable organisation.
We recognise that your privacy is very important to you and that you have a right to control your personal information. We know that providing personal information is an act of trust and we take that seriously. We are committed to protecting your personal information in accordance with the Australian Privacy Principles in the Privacy Act 1988 (Cth) (Privacy Act).
This privacy policy (Policy) explains how we collect, hold, use and disclose your personal information, and your privacy rights.
2. WHAT INFORMATION DO WE COLLECT AND HOLD?
The type of information we collect, and hold includes personal information about:
In general, the personal information we collect and hold may include name, contact details, occupation, identification, personal preferences, payment information (including financial and credit card information), website usage data (which may include your IP address, how you accessed our website and your wider geographic location), personal description, professional history, information relating to your dealings with us and other information which assists us in conducting our business, providing and marketing our services and meeting our legal obligations.
We also collect additional information about job applicants and team members, including information about qualifications, skills, experience, character, screening checks (including health, reference, background, directorship, financial probity, identity, eligibility to work, vocational suitability and criminal record checks), emergency contacts, work performance, conduct, use of our IT and communications resources, payroll matters, leave and tax/financial affairs.
Some of the personal information we collect about team members is collected pursuant to laws including the Fair Work Act, Superannuation Guarantee (Administration) Act, the Income Tax Assessment Act and other tax laws, Corporations Act, occupational health and safety acts and workers compensation acts.
3. HOW DO WE COLLECT AND HOLD INFORMATION?
We only collect personal information by lawful and fair means. In many cases, you do not have to provide personal information to us if you do not want to. However, if we are unable to collect or use your information, we may not be able to engage with you effectively or at all.
We may also generate new information based on other information about you or attributed to you. We may collect information in the following ways:
We will generally tell you why we are collecting personal information about you when we collect it unless the reasons would be obvious to you.
*COOKIES AND OUR WEBSITE
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website. Cookies are small data files that may have unique identifiers, and reside, among other places, on your computer or mobile device, in emails we send to you, and on our web pages. Among other things, cookies help us improve our website and your experience. For example, we use cookies to see whether you are logged in, which areas and features are popular and to count visits to our website. Cookies may also transmit information about you and your use of our website, such as your browser type, search preferences, data relating to advertisements that have been displayed to you or that you have clicked on, and the date and time of your use.
You can configure your web browser software to reject cookies however some parts of our website may not have full functionality in that case. See www.allaboutcookies.org for instructions on deleting and rejecting cookies for many common browsers.
Our website may use Google services such as Google Analytics from time to time to help us better understand visitor traffic, so we can improve our services. For more about how Google collects and processes data, please see Google’s privacy policy and their information at www.google.com/policies/privacy/partners /. Although this data is mostly anonymous, it is possible that under certain circumstances, we may connect it to you.
4. STORAGE AND SECURITY OF YOUR PERSONAL INFORMATION
We take reasonable steps to keep any personal information that we hold about you secure, accurate and up to date, whether this information is in paper or electronic form. We may use third parties including overseas companies, to provide services including processing and storage of all or part of the information we hold about individuals. Information processed and/or stored by these service providers may include sensitive Information. In providing this information you consent to us and our service providers processing and storing information about you in this way and confirm that anyone else who you have provided information about also consents to this. Our employees and contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.
All personal information you provide to our website is delivered through a secure, encrypted connection called secure sockets layer (SSL). We use 128-bit SSL encryption which provides industry standard levels of protection against unauthorised access to the information while it is in transit over the Internet.
While we take reasonable steps to secure any personal information provided by you over the internet you should be aware that there are inherent risks in internet transmission. You should keep us informed of any changes to your personal information using the contact details below.
We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations.
5. WHY DO WE COLLECT, HOLD, USE AND DISCLOSE INFORMATION?
We may collect, hold, use and disclose your personal information for the purposes described in this Policy or disclosed to you on our website. For example, we may use your information:
6. WHO DO WE DISCLOSE YOUR INFORMATION TO?
We will disclose your personal information if we are required to do so by law, regulation, court order, statutory or public authority or may do so to protect our rights and property.
We may use and disclose your personal information for many purposes in connection with our functions and activities, including to:
For team members and job applicants, we may also provide your personal information to academic institutions, recruiters, screening check providers, health service providers, professional and trade associations, referees and prospective employers.
We use a secure encryption page for online donations. Your credit card or bank account details are only used to process your donation and are securely stored by the provider of our electronic payment service. The details are not used by us for any other purpose.
7. WILL WE DISCLOSE YOUR INFORMATION TO ANYONE OVERSEAS?
Some of the recipients to which we disclose personal information are located overseas including in Canada, France, Germany, Japan, United Kingdom and the United States of America.
Where we disclose your personal information to third parties overseas, we will take reasonable steps to ensure that data security and appropriate privacy practices are maintained.
These overseas recipients will often be subject to obligations to protect the personal information they have access to, but they may not meet specific requirements of Australian privacy laws, and where you agree to this Policy you may not have rights against us or them under Australian privacy laws.
8. ACCESS TO INFORMATION
We endeavour to keep your personal information accurate, complete and up to date.
Subject to the exceptions set out in the Privacy Act, you may seek access to and correction of the personal information which we hold about you by contacting our Privacy Officer by email to [email protected] . We will require you to verify your identity and to specify what information you require. If a fee is payable for providing access, you will be advised of the likely cost in advance.
We may say “no” to your request for correction, but we’ll tell you why in writing. If we do say “no”, you can ask us to make a note of your requested correction with the information.
Please provide as much detail as you can about the particular information you seek, in order to help us locate it.
9. SENSITIVE INFORMATION
‘Sensitive information’ is defined in the Privacy Act and includes information about your health, ethnic origin and religious beliefs. We will not collect sensitive information about you unless it is reasonably necessary for our functions or activities and you, or a parent, guardian or other person authorised to act on your behalf, have consented or the collection is otherwise permitted by the Privacy Act. We will regard consent as inferred if information is freely provided by you, or by a family member or other person authorised to act on your behalf, to us.
We will only use or disclose your sensitive information for a purpose for which it was collected unless an exception applies including e.g. where you have consented to a secondary use or disclosure or where you would reasonably expect us to use or disclose your sensitive information for a purpose directly related to the primary purpose.
10. HOW YOU CAN MAKE A PRIVACY RELATED COMPLAINT
If you have any questions about privacy-related issues or wish to complain about a breach of the Australian Privacy Principles or the handling of your personal information by us, please contact our Privacy Officer via ruok.org.au/contact . We may ask you to lodge your complaint in writing. Any complaint will be investigated by the Privacy Officer and you will be notified of the making of a decision in relation to your complaint as soon as is practicable after it has been made, usually within 30 days.
If we are unable to satisfactorily resolve your concerns about our handling of your personal information, you can contact the Office of the Australian Information Commissioner:
GPO Box 5218
Sydney NSW 2001
Tel: 1300 363 992
www.oaic.gov.au
11. LINKS TO THIRD PARTY SITES
Our website(s) may contain links to websites operated by third parties. If you access a third-party website through our website(s), personal information may be collected by that third-party website. We make no representations or warranties in relation to the privacy practices of any third-party provider or website and we are not responsible for the privacy policies or the content of any third-party provider or website. Third-party providers or websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies.
12. NOTICE TO END USERS
If you use one of our services or products with an account provided by an organisation you are affiliated with, such as your work or school account, we may collect and use and disclose personal information about you to provide services to you or your organisation, in accordance with your organisation’s instructions. Please note your organisation will generally be able to access and handle your data. You should refer to your organisation’s privacy policy for more information about how they collect and handle your personal information, and how you may exercise your right in respect thereof.
13. CHANGES TO OUR PRIVACY POLICY
Any changes we may make to our Privacy Policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our Privacy Policy.
14. CONTACT
If you have questions, comments or requests regarding our Privacy Policy please contact us via:
R U OK?
Level 16, 65 Berry St
North Sydney, NSW, 2060
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